What is a coverage decision?

Organization determinations are also called “coverage decisions.” A coverage decision is an initial decision we make about your benefits and coverage or about the amount we will pay for your medical services, items or drugs. We are making a coverage decision whenever we decide what is covered for you and how much we pay. If you or your doctor are not sure if a service, item or drug is covered by Medicare or Medi-Cal, either of you can ask for a coverage decision before the doctor gives the service, item or drug.

Where can a coverage decision for Part D be filed?

Ask your physician to submit a request through CoverMyMeds® or Surescripts.

You, your representative or your doctor can request a coverage decision by:

  • Calling Pharmacy Member Services at 1-833-214-3606 (TTY: 711) 24 hours a day, 7 days a week. The call is free.
  • Faxing your request to 1-844-493-9213
  • Mailing your request to
    • Anthem Blue Cross Cal MediConnect Plan
      Attn: Pharmacy Department
      P.O. Box 47686
      San Antonio, TX 78265-8686

Where can an organization determination request for Part B and Part C be filed?

You, your representative or your doctor can request an organization determination by:

  • Calling Member Services at 1-888-350-3447 (TTY: 711) Monday through Friday from 8 a.m. to 8 p.m. The call is free.
  • Faxing your request to 1-562- 622-3066
  • Mailing your request to
    • MMP Utilization Management
      12900 Park Plaza Drive, Suite 150
      MS-7120
      Cerritos, CA 90703

Who can make a coverage decision request?

  • Your doctor or other provider can ask for a coverage decision on your behalf. Your doctor or prescriber does not need to complete the Appointment of Representative form for coverage decision requests.
  • You can name another person to act for you as your "representative" to ask for a coverage decision or make an appeal.
  • If you want a friend, relative, or other person to be your representative, call Member Services and ask for the "Appointment of Representative" form. You can also get the form on the Medicare website via the link below. The form will give the person permission to act for you. You must give us a copy of the signed form with your request.

CMS Link to Appointment of Representative form.

How long does it take to get a coverage decision?

After you ask and we get all of the information we need for medical services and items, we will notify you of our determination no later than 14 calendar days. If your request is for a Medicare Part B prescription drug, we will give you a decision no more than 72 hours after we receive your request. If we don't give you our decision within 14 calendar days (or 72 hours for a Medicare Part B prescription drug), you can appeal. Sometimes we need more time and we will send you a letter telling you that we need to take up to 14 more calendar days.

For Part D, we will provide you with a decision in 24 hours for urgent (fast) requests, and 72 hours for non-urgent requests. Sometimes we need more time and we may need to call your doctor for additional information. When that happens, it may take up to 14 days for you to receive a decision.

You can ask for a fast decision if you feel that waiting for a decision would be harmful to your health. Please note that you cannot get a fast coverage decision if you are asking us to pay you back for a drug you already bought.

For Part C, if you need a response faster because of your health, you should ask us to make an "expedited organization determination." If we approve the request, we will notify you of our decision within 72 hours. However, sometimes we need more time and we will send you a letter telling you that we need to take up to 14 more calendar days. To ask for an expedited organization determination please call Member Services at 1-888-350-3447 (TTY: 711) Monday through Friday from 8 a.m. to 8 p.m. The call is free.

Coverage Decisions for your Part D Drugs

What to do if you have problems getting a drug through your pharmacy benefit or if you want to ask us for money back for a drug you already paid for:

You can ask for a Coverage Determination, also known as a Coverage Decision. Here are some examples of coverage decisions you can ask us to make about your pharmacy benefits.

  • You can ask us to cover a drug that is not on the plan’s Drug List, this is called a non-formulary exception.
  • You can ask us to cover a drug that is on the plan's Drug List but has certain limits and requires approval before we will cover it for you. You can use the Prior Authorization Criteria document to learn more about these limits.
  • You can ask us to pay you back for a prescription drug you already bought because the pharmacy was not able to process the claim. This is asking for a coverage decision about claim reimbursement.

We will say Yes or No to your request for an exception

If we say Yes to your request for an exception, the exception usually lasts until the end of the calendar year for most drugs. This is true as long as your doctor continues to prescribe the drug for you and that drug continues to be safe and effective for treating your condition.

If we say No to your request for an exception, you can ask for a review of our decision by making an appeal.

How to ask for a coverage decision:

  • Ask for the type of coverage decision you want. Call, write or fax us to make your request. You, your representative or your doctor (or other prescriber) can do this. Call us toll free at 1-833-214-3606 (TTY: 711) 24 hours a day, 7 days a week. You can also write or fax your request to us at the mailing address and fax number listed in the beginning of this page.
  • You do not need to give your doctor or other prescriber written permission to ask us for a coverage decision on your behalf.
  • If you are requesting an exception, provide the "supporting statement." Your doctor or other prescriber must give us the medical reasons for the drug exception. We call this the "supporting statement."

Our plan has 72 hours (for a standard request) or 24 hours (for a fast request) from the date we get the required information to let you know our decision. We will give you an answer on reimbursing you for a Part D drug you already paid for within 14 calendar days.